Contract term

The respective contract term can be found on the quote or the product information pages or in separate contractual provisions. Both parties may terminate the contract at any time. 

The termination can be made either by the tools or means of communication offered on the service providers websites or by email.

Access to the service ends upon receipt and  processing of the termination. The time of termination is the time at which access to the service was discontinued by the service provider. All usage fees incurred up to the time of termination will still be charged at the end of the respective billing period. 

The right to extraordinary termination without notice for good cause remains unaffected. Taking into account all circumstances of the individual case and weighing the interests of the both contracting parties a good cause is given when the terminating party can no longer be expected to continue the contract.

If customers make use of the option to delete their account completely, all customer data will also be deleted. The customer is responsible for backing up their data before requesting account deletion.