Handle Error Messages

If no course content is displayed, the following should be checked in the XRNAUT  SchoolPortal:

Is the student a member of the selected session?
Is the student enrolled in at least one course? Are there lessons created in this course ?
Is the student ID correct ?
If there is no content available for the student, a note will also be displayed in the simulator title bar.

This message usually occurs when there is a typo in the username or password. If you are sure that both were entered correctly, there is a possibility that your access account was disabled. This happens automatically if payments of user fees were not successful (e.g. due to missing or expired payment data). If your account has been deactivated, you can check it in the School Log. In this case, please contact support to clarify what led to the deactivation.

This message means that there is no active session for the simulator in XRNAUT  SchoolPortal. If sessions are set to auto-activate, you should check the date and time of the sessions. Without an activated session, the simulator will return to the Anmeldebildschirm.

This message occurs because multiple identical simulators are not allowed to access the same server resources at the same time. To ensure that this does not happen, the simulator logs in and out of the server. The login is called check-out (because the simulator 'reserves' the resources in the server). The logout is called check-in (because the simulator returns the resources to the server). It can happen in rare cases that check-in fails or while a simulator has reserved resources, the server has to be restarted. In this case, it may happen that the resources cannot be released in the server. If this is the case during check-in, the simulator will bring this error message.
To fix this, first make sure that no one else is currently using the simulator. Then open the Konfigurationsbildschirm (as described in Configuration) and click on the Simulator Check In slider.

This indicates a problem with the internet connection. Please check if the simulator PC has access to the Internet (e.g. by opening a web page in the browser of this device). If this works, there may be a problem with the server. In this case, contact the support.